numbers that weren't reached — with the campaign they came from
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Rooms
create · open/close · delete (superadmin)
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New room
brings the trunk up without a restart
SIP trunk
Roles & permissions
who can do what
Superadmin
Granted via the Telegram bot. Cross-room: create, open/close and delete rooms, and onboard agents anywhere.
Moderator
Web admin login, pinned to exactly ONE room: manages that room's agents, campaign, settings and lists.
Agent
Takes live calls from the agent console in the room(s) they've been granted.
Current superadmins
To make someone a superadmin, use the Telegram bot → Agents → (pick agent) → Make superadmin. Superadmin is the only tier that can create, open/close or delete rooms; it can't be granted from this web console.
Live · auto-refresh
Agents
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Live calls
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Recent recordings
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Web control is OFF. Enable it in
the Telegram bot — Settings → Web control centre — to run campaign, settings,
Do-Not-Call and agent controls from here. (The analytics tabs work regardless.)
Campaign
Schedule auto-start
Not scheduled.
Do-Not-Call
Load call list
paste numbers → new campaign
Current list:—
Settings
live — applies to upcoming calls
Agents
Add / update an agent
Room access
Role
Onboard an agent (QR)
Creates the agent + a one-time 24h QR.
Room access
Role
AgentTakes live calls in the room(s) they're granted.
ModeratorWeb admin. Can be assigned one or more rooms and switch between them; manages each room's agents, campaign, settings & lists.
SuperadminManages all rooms. Granted only via the Telegram bot — not from this console.
Audio prompts
IVR clips played to callers — changes go live immediately
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Call recordings
listen back · per agent · read-only
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Activity log
recent control-plane actions
Edit room
SIP trunk
Superadmin only · each room has its own balance · write-only (never shown back, never to moderators) · blank = keep existing.
Recommended · default ON · the broadest registered-softphone profile (routes via the registrar with your account identity — works on the most carriers). Turn OFF only for a trunk that genuinely needs IP-to-IP or caller-ID withhold.
Admin